We all know the different experiences when visiting a big-box store vs a locally owned business. At big-box, it’s common to be ignored, no one is interested in who you are or what you need from them, whereas small businesses take the time to invest themselves in how they can help improve your life. Not only that, but your investment in them goes directly back into your community, which is quite a big deal during these difficult times.
You may not realize it, but roofing companies are also comprised of locally-owned operations and big-box contractors. When you need roof repairs or a replacement, you can choose the big-box that pops up first or has the most commercials, or you can look for a customized experience with a smaller, locally-owned roofing business that customizes their work to match your needs.
The Perks of Small Roofing Companies
- Individualized Experience: Locally-owned companies are committed to excellent customer service and getting to know their clients. They value every single customer, and are eager to please.
- Value: Small roofing companies can provide a better value to customers through higher quality craftsmanship at a fair price. Typically, smaller company’s crews are managed directly by the owner. They can usually be found nearby supervising or up on the roof alongside their workers putting on shingles and ensuring the work is done right. This removes a great deal of overhead costs that go towards paying extra crews etc.. Additionally, they may have fewer employees, but those employees tend to be more experienced than those found at a larger company.
- You’re Always in the Know: Smaller businesses are available to answer questions directly and keep you apprised on what is happening with your project, because they know it intimately. Customer service is important to them, and you reap those benefits.
The Downfalls of Big-Box Roofers
Larger companies traditionally have very little focus on quality customer service because they know they’ll get customers regardless, based off of name recognition alone. They also hire less skilled workers because they don’t have to pay them as much, which results in shoddy workmanship. Due to the lower pay, employees tend to care less and don’t go the extra mile in their projects. Additionally, not only are you paying more for less, you’re also more likely to have to deal with more than one person, which can mean delays and miscommunications. It can be frustrating and time-consuming, which is simply not worth it when there’s something better out there.
Small Business is the Way to Go
The choice is clear; when you’re choosing a roofing company, small and local is the best if you’re looking for a personalized, quality experience. Be sure you look for a licensed, insured company like Element Roofing to fit all your roofing needs. We are here to provide you with the highest quality craftsmanship alongside a stellar customer service experience. Get in touch with us today to see what we can do for you!